Shopping Guarantee

NatuRAW is dedicated to customer service. Our goal is to make sure you are happy with us. Please provide us with any positive or negative feedback or comments so that we can constantly improve and make your experience with us even better in the future!

Pre-Approval Return Policy:

Please call, fax or e-mail for prior approval before returning any items. No returns accepted without prior approval. Customer pays for return shipping. Credit will be given after the product is returned and inspected. No refunds, credits or exchanges after thirty days.

Return Policy for Appliances (Juicers, Distillers, Dehydrators, Etc.):

Items in new condition with the original warranty, 10% restocking fee. Items in new condition without warranty, 15% restocking fee. Items in used condition with the original warranty, 20% restocking fee.

Return Policy for All Other Products (Supplements, Superfoods, Etc.):

Any NON-PERISHABLE item may be returned unopened and unused for any reason within thirty days. Simply enclose a note with it to let us know how you would like your credit to be issued - immediately to your charge card, store credit, or exchange. Our return address is:

NatuRAW - RETURNS
1925 Francisco Blvd. EAST
UNIT # 5
San Rafael, CA 94901

General Returns Information:

Returns credited back to a credit card will be charged a 20% restocking fee. Store credits will be charged a 10% restocking fee.

If you wish an exchange, please let us know what product you would prefer. Any difference will be given either as a store credit or charged to your credit card on file.

Opened food products are not returnable. If you have a problem with any perishable food product, please call customer service at +1-415-456-1719 x 111. They will be happy to discuss your options with you.